Tech Mahindra job opening at Pune 2015.Tech Mahindra which is an ITES/ BPO based Indian company which is going to recruit the candidates the candidates for the service desk associate at one of its units at Chennai and all those candidates who are searching for a good and dynamic private sector job at MNC should apply for the job. Candidates will get good career growth and growth prospects and all those candidates who will pass the interview process will be able to apply for the Tech Mahindra job opening 2015. Candidates who want to apply for the job will need to visit the
mentioned center and appear in the interview process and at those who will clear in the interview/ skill test as required by the company will be recruited for the job. Candidates will have to visit the center to appear for the interview process which is the only phase involved in the selection of candidates.
Tech Mahindra recruitment drive details 2015
Name of the company: Tech Mahindra
Name of the post: Service Desk Associate
Type of the company: BPO/ ITES
Experience required: 0 to 5 years
Location of job: Pune
Location of interview: Pune
Date of interview: June 1, 2015
Timing of interview: From 10 am onwards
Job responsibility:
Candidates will need to be good at performing the following mentioned job responsibilities
o Voice Support & Email technical Support to ensure closure as per ITIL Incident Management process.
o Follow-up/ update ticket for every call to ensure timely closure.
o Call ownership, drive to resolution and communication with customer.
o Telephonic support to End Users and co-ordination with Vendors, Client Problem Management team and other Towers.
o Proactive monitoring & Perform documented Escalation process.
o Troubleshooting on Application Support (Off Shelf or Customized)
o Troubleshooting on Printers & MFDs
o Troubleshooting on VPN software and Collaboration tools
o Troubleshooting on Password Reset tools and Remote Control tools
o Troubleshooting of MS Windows & Office, Desktops, Laptops, iPAD Peripherals and Networking
o Interaction with internal and external stakeholders
Venue of interview:
Tech Mahindra Ltd. (Training Block-Basement Area)
RGIT, Phase-III,
Pune-411057.
Contact Person: Farhanaaz Kalkoti/Abhay
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